by Jimmy Collins | Mar 3, 2021 | Creative Followership, Leadership, Management, Professional Development
“Rabbits do not make good pets!” my father said emphatically.“Daddy, please! They are so cute and cuddly–they won’t be any trouble,” I pleaded.“They are nothing but trouble; you will see and be sorry,” he said as he relented.Oh, how I wish I had listened!...
by Jimmy Collins | Sep 17, 2020 | Creative Followership, Followership, Leadership, Professional Development, Speaking Engagements
I vividly recall one afternoon when I returned to the Chick-fil-A home office after speaking at a local Kiwanis luncheon. When I saw my boss, Truett Cathy, I told him what a fine reception I had received, thinking he would be pleased by the positive emotional...
by Jimmy Collins | Aug 27, 2020 | Business, Chick-fil-A, Customer Service, Leadership, Management
Do you want your customers to come again? I can help you! Here is an example. As the chief operating officer of Chick-fil-A, I liked to visit our restaurants — unannounced. It was easy for me to go in and order food like any other customer because very few of...
by Jimmy Collins | Aug 20, 2020 | Chick-fil-A, Creative Followership, Followership, Leadership, Management, Professional Development
Do you know what leaders tell followers? I believe that you know the answers to both questions above, but may not be thinking about it. A leader is someone with followers. Truett Cathy was my final career leader. I was his follower. This is what he...
by Jimmy Collins | Jul 15, 2020 | Business, Chick-fil-A, Creative Followership, Customer Service, Leadership
Do you know why people quit a job they like? Do you know why people leave a company or organization they like? Here’s why people quit jobs or leave companies they like. I will use a real-life example to illustrate my point My wife and I were on the way...
by Jimmy Collins | Jul 8, 2020 | Business, Career, Chick-fil-A, Creative Followership, Customer Service, Leadership
Do you realize … nothing happens until somebody sells something? I am amazed that some people have such a difficult time determining what is important to the organization that provides their employment. Most of us view the organization we work for by what...
