by Jimmy Collins | Sep 8, 2017 | Chick-fil-A, Leadership
Remembering S. Truett Cathy, March 14, 1921 – September 8, 2014 He was my best boss. He was my most demanding boss. He was a leader. Truett told me what he wanted me to do, but he did not tell me how to do it. A good boss gives direction by telling workers what he...
by Jimmy Collins | Aug 17, 2017 | Chick-fil-A, Creative Followership
There is one decision to make that is the most important for all executives. It was Chick-fil-A’s annual Operators Seminar. Fred arrived for his requested private meeting with the CEO, Truett Cathy and me. Fred was a very dissatisfied Operator (franchisee). He had...
by Jimmy Collins | Apr 6, 2017 | Chick-fil-A, Creative Followership, Followership, Leadership, Truett Cathy
As an unpublished Author, I searched for a literary agent to help me convince a first rate publisher that I had a book potential readers would willingly purchase. Even if you have not tried it yourself, you have heard the stories of how difficult it is to find a...
by Jimmy Collins | Mar 16, 2017 | Business, Career, Chick-fil-A, Creative Followership
At daybreak on April 19, 1969, my wife, Oleta, and I boarded the Central of Georgia Railway’s deluxe passenger train, the Nancy Hanks II, from Savannah to Atlanta. We looked forward not only to the ride, but the excellent food service on this train, the breakfast...
by Jimmy Collins | Dec 9, 2016 | Business, Chick-fil-A, Leadership, Truett Cathy
Are You Using Your Personal Power? Are you using your personal power, or are you relying on your position power? Do you know the difference between the two types of power? Positional power is the authority you hold within the structure and hierarchy of your...
by Jimmy Collins | Apr 9, 2015 | Business, Chick-fil-A, Customer Service, Followership, Professional Development
I was on a mission of encouragement. Matt Wilson was discouraged. His field consultant had told me that he was very discouraged. Matt was a talented young man that had shown a lot of promise working in one of our restaurants. The franchisee he...
