The Advantage of Not Knowing

The Advantage of Not Knowing

I am glad I did not know. I am glad no one knew. When I went to work for Truett Cathy to help him build the Chick-fil-A restaurant chain, I was the third staff employee.  None of us knew. None of us had built or operated or even worked in a restaurant...
Merry Christmas!

Merry Christmas!

Luke 2:12-20 12 “This will be a sign for you: you will find a baby wrapped in cloths and lying in a manger.” 13 And suddenly there appeared with the angel a multitude of the heavenly host praising God and saying, 14 “Glory to God in the highest,And on earth peace...
Do the Difficult and Dirty

Do the Difficult and Dirty

I was on a mission of encouragement. Matt Wilson was discouraged. His field consultant had told me that he was very discouraged. Matt was a talented young man that had shown a lot of promise working in one of our restaurants. The franchisee he worked for had...
Dealing with Professional Discouragement

Dealing with Professional Discouragement

Discouragement is a challenge for every executive. Actually, discouragement is a challenge for every one of us, no matter what our role, in our personal life, and in our professional life. As a teenager, I realized that I could face...
Are You the Boss People Want?

Are You the Boss People Want?

If you supervise a single person, you must answer this question. Are you the boss people want? Have you thought about what potential employees are looking for? Have you seriously thought about how that affects your ability to hire good employees? Surely, you recognize...