Rules are Like Rabbits!

Rules are Like Rabbits!

“Rabbits do not make good pets!” my father said emphatically.“Daddy, please!  They are so cute and cuddly–they won’t be any trouble,”  I pleaded.“They are nothing but trouble; you will see and be sorry,” he said as he relented.Oh, how I wish I had listened!...
Always Apologize, Never Explain

Always Apologize, Never Explain

At Chick-fil-A, we learned that customer complaints are an excellent source of feedback. Therefore, a customer complaint represents a colossal opportunity. It is a shame that the opportunity usually turns into a dismal disappointment for both parties because it does...
Always Do Your Best

Always Do Your Best

I did not like school. I liked to learn, but I did not like school. Most of the time I was bored and disinterested. My body was present in the classroom, but my mind was far away. I did like learning what I considered useful and practical. Subjects like math and...
The Advantage of Not Knowing

The Advantage of Not Knowing

I am glad I did not know. I am glad no one knew. When I went to work for Truett Cathy to help him build the Chick-fil-A restaurant chain, I was the third staff employee.  None of us knew. None of us had built or operated or even worked in a restaurant...
Merry Christmas!

Merry Christmas!

Luke 2:12-20 12 “This will be a sign for you: you will find a baby wrapped in cloths and lying in a manger.” 13 And suddenly there appeared with the angel a multitude of the heavenly host praising God and saying, 14 “Glory to God in the highest,And on earth peace...