Do you know when you should say, No?

Do you know when you should say, No?

Do you know when you should say, No? Do you have the courage to say, No? During my lifetime there have been many times when I needed to say, No.  These were times when it would have been easier to say, Yes. When in my early 20s, I sold restaurant equipment. I was the...
Do Not Compete with Your Boss

Do Not Compete with Your Boss

I vividly recall one afternoon when I returned to the Chick-fil-A home office after speaking at a local Kiwanis luncheon. When I saw my boss, Truett Cathy, I told him what a fine reception I had received, thinking he would be pleased by the positive emotional...
That Is Not In My Job Description!

That Is Not In My Job Description!

Mary is a woman who changes jobs often. As a result, it is not unusual for her to have long periods of unemployment between jobs. Several months ago, she told me that she had a new job and was pleased with the work and liked her boss. She was bubbling over with...
What Was the Secret to Their Success?

What Was the Secret to Their Success?

At this point, I can’t count the number of times I asked myself this question, “How did they do it?” Have you ever asked yourself this question? Books, blogs, and online videos claiming to hold the “secret to success” attract a lot of attention. It’s tempting to look...
Do You Want Your Customers To Come Back Again?

Do You Want Your Customers To Come Back Again?

Do you want your customers to come again? I can help you! Here is an example. As the chief operating officer of Chick-fil-A, I liked to visit our restaurants — unannounced.   It was easy for me to go in and order food like any other customer because very few of...