Always Apologize, Never Explain

Customer complaints are an excellent source of feedback. Therefore, customer complaints are a colossal opportunity. It is a shame that the opportunity usually turns into a dismal disappointment for both parties because it does not have to be that way. Customer...

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My New Year’s Resolution

Have you set a New Year’s Resolution yet? If not, consider this… —Do you like it when someone takes the time to tell you that you did a great job? —Do you feel appreciated when someone asks your opinion on account of your knowledge and experience? . . . of course you...

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Merry Christmas!

Luke 2:12-20 12 “This will be a sign for you: you will find a baby wrapped in cloths and lying in a manger.” 13 And suddenly there appeared with the angel a multitude of the heavenly host praising God and saying, 14 “Glory to God in the highest,And on earth peace...

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Jimmy's Stories, a new book by Jimmy Collins, is now available on Amazon

A gifted storyteller, he uses real events from his personal experience to paint a vivid picture of the practice of Creative Followership, the fascinating career approach that he advocates. He delivers an inspiring message for everyone.