How Was Your Meal?

How Was Your Meal?

“How was your meal?”  “How was your meal?” A well-intentioned assistant manager is wandering through the dining room asking that worthless question. You have been there, we all have.  Every one of us has been through this irritating restaurant experience. Finally, he...
Measuring the Wrong Things?

Measuring the Wrong Things?

Measuring the wrong things? You will get the wrong results! Guaranteed! Can you recognize when someone is measuring the wrong things? Do you see the similarity of these two incidents? I had just checked into my favorite motel in Johnson City, TN, and then asked for my...